Privacy
INTER-FAITH FOOD SHUTTLE’S PRIVACY POLICY
Inter-Faith Food Shuttle (“we,” “our,” or “us”) is committed to protecting the privacy of our donors, volunteers, and website visitors. This Privacy Policy describes how we collect, use, and protect your information when you visit www.foodshuttle.org
Information We Collect
A. Personal Information
You may voluntarily provide personal information when you:
- Make a donation
- Subscribe to communications
- Register for events or volunteer opportunities
- Opt in to receive text messages
- Contact us
This information may include:
- Name
- Email address
- Mailing address
- Phone number
- Payment details (processed securely via third-party providers)
B. Non-Personal Information
We automatically collect:
- IP address
- Browser/device type
- Pages viewed and usage data
How We Use Your Information
We use your information to:
- Process donations and provide tax receipts
- Send updates, newsletters, and organizational communications
- Provide volunteer and event coordination
- Respond to inquiries
- Improve website functionality
- Comply with legal obligations
Payment Information & PCI Compliance
Inter-Faith Food Shuttle takes payment security seriously.
- We do not store or process full credit card information on our servers.
- All donation transactions are handled through PCI-DSS (Payment Card Industry Data Security Standard) compliant third-party payment processors.
- These providers use encryption, secure transmission protocols, and industry-standard safeguards to protect your financial information.
By making a donation through our website, you agree to the terms and privacy policies of the third-party payment processor used (Bloomerang).
Text Messaging (SMS) Communications
If you choose to opt in to receive text messages from Inter-Faith Food Shuttle:
- You consent to receive informational and/or fundraising messages (such as event reminders, volunteer updates, or donation campaigns).
- Message frequency may vary depending on your engagement.
- Message and data rates may apply depending on your mobile carrier.
- You can opt out at any time by replying “STOP” to any message.
- You may reply “HELP” for assistance or contact us directly at info@foodshuttle.org
We do not sell or share your phone number with third parties for their marketing purposes.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only:
- With trusted service providers (e.g., email platforms, CRM systems, payment processors)
- When required by law or to protect our organization
All vendors are expected to maintain confidentiality and security standards.
Donor Privacy Commitment
We are committed to respecting donor privacy:
- Donations may be publicly acknowledged unless anonymity is requested
- Donor data is stored securely and used only for mission-related purposes
- You may request removal from recognition lists at any time
Cookies and Tracking
We may use cookies or analytics tools to:
- Understand website usage
- Improve user experience
- Support outreach efforts
You can control cookies through your browser settings.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including:
- Secure systems and encrypted connections
- Restricted access to personal data
- Periodic security reviews
However, no system can guarantee complete security.
Your Rights and Choices
You may:
- Unsubscribe from email communications at any time
- Opt out of text messaging (see Section 4)
- Request access, updates, or deletion of your personal information (subject to legal requirements)
Contact us at: info@foodshuttle.org
Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Policy
We may update this policy periodically. Updates will be posted with a revised effective date.
Contact Information
Inter-Faith Food Shuttle
1001 Blair Dr, Suite 120, Raleigh, NC 27603
info@foodshuttle.org, 919-250-0043